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FAQs

I was connected to the application earlier today but am unable to connect again. The error message indicates it is unable to locate the server. What do I do?

First, confirm that you are able to access other sites successfully.

Once I have selected Help, how do I return to the application?

Use the "Back" function of your browser to return to your original location.

How do I configure my modem and PC to connect to the WEB application?

If you are already "surfing" the web successfully, then no additional work should be required to access this home banking site.

My friend uses another financial institution and is on the Internet doing his banking. Can I use the same address he does and get on the system?

No. Most home banking sites are Institution specific, meaning that they only allow access to their own users.

When trying to access the home banking site I entered the address of http://www.netit.financial-net.com/....etc., but it says "can't find address." What's wrong?

Replace the HTTP with HTTPS in the URL address line of your browser.

I had named my financial accounts in the PC Windows interface. What happened to them?

The PC Windows application has the capability to store the account names locally on your PC.

I keep getting messages about receiving a "cookie." What is a cookie and how do I disable the warning message?

Cookies are small pieces of information, sent from the server, to be stored in a file on your computer.

Can I use the "Back" feature of the browser to go to a page that I have already been on, or do I need to use the menus to get there? Will it work the same or cause a problem?

Yes, you can use the Back key to return to prior pages and it will work fine.

I was using the system and it prompted me to log on again. I had already provided my User ID and Security Code once before, so why did it ask again?

This is a security feature designed for your protection.

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